A woman came into the bookshop, rolling a suitcase behind her.
“Sally?” she asked me.
“No, I’m sorry,” I said.
“Neil?” she said.
I had to tell her no again – that Sally doesn’t work Mondays and that Neil was off sick and I was Jess. Just Jess with no real power in the bookshop.
The woman contained her disappointment well. Then sh…